Complexity Is the Silent Profit Killer: How to Reduce SKU, Process, and Policy Complexity Without Losing Customers
How to Reduce SKU, Process, and Policy Complexity Without Losing Customers Executive Summary Most organisations pursue cost reduction by negotiating harder, cutting headcount, or freezing budgets. Yet one of the biggest cost drivers is often invisible: complexity. Complexity hides in product variants, SKUs, pricing rules, approval steps, supplier sprawl, reporting requirements, and “special cases” that...




