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When the Agent Acts, the Organization Is Still Accountable
September 13, 2026by Dr Dawkins Brown
A practical guide to customer trust, decision rights, human oversight and assurance in the age of autonomous AI agents Emerging Risk & Transformation Services • 2026 Executive Summary Artificial intelligence is moving rapidly from assisting customer-service employees to interacting directly with customers and taking action on an organization’s behalf. An AI agent may no longer...
