Supply Chain & Facilities: Rerouting, Repairs, and Rapid Re-openings

 

A Dawgen RISE-360™ guide for Jamaica and the Caribbean

After a hurricane, two things determine how fast revenue returns: (1) whether you can reroute supply around damaged infrastructure, and (2) whether you can repair/secure facilities quickly enough to reopen—safely. This article operationalizes the Supply Chain & Facilities ring of Dawgen RISE-360™, giving you: a 48-hour reroute plan, a repairs program with SLAs, vendor prioritization logic, alternate ports/roads playbook, micro-fulfillment & pop-up ops, and a re-opening checklist aligned to insurers, lenders, and regulators. Use this to reduce downtime, protect margin, and move cleanly into Stabilization and Elevation.

1) Objectives (What “Good” Looks Like in 30 Days)

• Inbound continuity: critical SKUs and spare parts flowing through alternate routes within 72 hours.

• Safe re-openings: top revenue sites back to Amber/Green status with documented H&S and permits.

• Repair velocity: high-impact repairs started in ≤7 days, with vendor SLAs and progress proof.

• Customer continuity: pop-ups/click-and-collect or service reroutes absorbing at least 50–80% of priority demand.

• Auditability: photos, logs, quotes/invoices, and approvals stored in the Claims Dossier.

2) The RISE-360™ Alignment

• R — Readiness: alternate-route registry (ports/air/road), MOU vendors (repairs, logistics, gensets), spare-parts kits, facility hardening list.

• I — Impact (0–72h): route switch decisions, stock transfers, emergency PO’s, generator deployment, safety cordons, first-fix works.

• S — Stabilization (Days 3–30): micro-fulfillment, pooled transport, prioritized repairs with SLAs, replenishment cadence, re-opening program.

• E — Elevation (31–90+): CAPEX hardening (roofs/drainage/power/connectivity), dual-source contracts, inventory policy resets, vendor scorecards.

3) 48-Hour Reroute Plan (Copy-Ready)

3.1 Decide What Must Move (Top-20 SKU/Service List)

Create a single page listing the SKUs/services that protect 80% of revenue or customer loyalty. For each: current on-hand, days of cover, substitute allowed, safety/permits needed.

3.2 Switch the Route (Inbound/Outbound)

• Inbound: shift to alternate ports/air cargo, split shipments, use lighterage (smaller craft) where berths are damaged, pre-clear customs if possible.

• Outbound: pop-up delivery hubs, partner carriers, pooled last-mile with neighboring firms, curbside/pick-up playbooks.

3.3 Transport & Warehousing Tactics

• Hub-and-spoke: designate 1–2 “green” sites as consolidation hubs; move stock by night if roads are clearer.

• Cross-dock: reduce dwell time—shipments in → sorted → out within 4 hours.

• Temp cold chain: rented reefers, fuel rotation log, temp alarms via LTE sensors.

3.4 Paperwork & Proof

• Emergency PO numbers, photos at hand-off, GPS pins, signed delivery notes. Save to 06_Repairs_and_Temporary_Costs/ and 05_Business_Interruption/ as Extra Expense evidence.

4) Vendor Prioritization & Award Logic (Transparent + Defensible)

4.1 Scoring Model (use for logistics & repairs)

Award top two as primary + backup. Attach the scorecard to the PO for audit/claims integrity.

4.2 Contract Hygiene (fast but clean)

• Scope of Works with before/after photos required.

• Start/finish dates and liquidated damages light clause for no-shows.

• H&S requirements (PPE, electrical isolation, work at height).

• Evidence pack: daily progress photos, sign-offs, timesheets.

5) Repairs that Unblock Revenue (First-Fix → Permanent)

5.1 The Repair Ladder

1. Make safe: cordon, isolate power/water/gas, emergency tarps.

2. First-fix: patch roof/drainage, temporary switchgear, data comms, debris removal prioritizing access points.

3. Restore to MVO: enough power/lighting/shelter to serve customers or run a line.

4. Permanent repair: code-compliant roof/fabric, rewiring, resurfacing, drainage upgrade.

5.2 Repair Workpack (per site)

• Site sheet: hazards, access, working hours, contact tree.

• Task list with sequence, man-hours, spares.

• Photos pre/during/post (naming convention).

• SLA table with vendor commitments.

• Daily log (weather, work done, issues).
  Saved under 06_Repairs_and_Temporary_Costs/.

5.3 Parts & Tools

• Kits for roofing (fasteners, sealants, sheets), electrical (breakers, lugs), plumbing (pumps, hoses), ICT (routers, LTE CPEs).

• Spares tracked by QR; replenish automatically from hub.

6) Re-Openings: From Red to Amber/Green

6.1 Site Re-opening Checklist (pass/fail)

• Structure & envelope secured (no fall hazards; debris cleared).

• Power: generator load plan, exhaust & fuel security; surge protection.

• Water & sanitation verified potable/functional.

• Connectivity: LTE/sat failover tested; POS/ERP reachable (or offline mode ready).

• Fire safety: extinguishers, alarms, exits clear.

• Customer area: safe approaches, lighting, signage; accessible queues.

• Staff welfare: shade, hydration, rest area, PPE.

• Permits/approvals: municipality/landlord if required.

• Public notice: hours, service limits, safety guidance.

Result: RED (closed), AMBER (degraded), GREEN (open). Post to the dark site/status page.

6.2 Pop-Ups & Micro-Fulfillment

• Retail: click-and-collect curbside, mobile POS, limited SKU “rescue catalog.”

• Manufacturing: single-shift on critical SKUs, toll manufacturing with partners.

• Services/FS: branch pop-ups, remote desks, appointment-only schedules.

7) Inventory Policy During Stabilization

7.1 Temporary Rules

• Critical SKUs only (A-class). Freeze new introductions.

• Higher safety stock on repair parts, fuel, and connectivity hardware.

• Shorter reorder cycles to reflect uncertain lead times.

• Substitutions documented and communicated to sales/CS.

7.2 Pricing & Customer Promise

• Transparent service credits instead of deep discounting.

• Clear ETAs by channel; update cadence (day 1, 3, 7, 14, 21).

8) KPIs That Matter (Daily/Weekly)

• Time-to-first reroute (≤72h).

• % critical SKUs available (goal trend ↑ to pre-event).

• On-time In-Full (OTIF) on rerouted lanes.

• Repair SLA adherence (% tasks on/before due).

• Sites Amber/Green (# and % by day).

• Generator uptime and fuel burn (litres/hr).

• Customer fill rate / service level.

• Claims evidence completeness (% jobs with photos, logs, invoices).

9) Governance & Documentation

• Supply Chain Lead owns reroutes, carriers, stock moves.

• Facilities Lead owns repairs, H&S, permits, re-opening sign-off.

• Evidence Officer ensures every movement/repair is logged with photos, timestamps, POs, and invoices (for EE and PD claims).

• Weekly board pack: KPI dashboard, blockers, funding asks.

• Store artifacts under 03_Damage_Assessment, 06_Repairs_and_Temporary_Costs, and 08_Board_and_Audit_Trail.

10) Templates You Can Use Today

10.1 Alternate Route Decision Sheet (1 page)

• Origin/Destination:

• Primary lane status: (closed / constrained / open)

• Option A (Port/Air/Road): transit time, cost, reliability, customs notes

• Option B: …

• Decision: chosen option + start date

• Risks & mitigations:

• Evidence requirements: photos, GPS, docs path

10.2 Repair SLA Table

10.3 Pop-Up SOP (Retail example)

• Site: car park zone B, shade tent, queue lanes.

• Power: generator 5kVA; fuel security chain.

• Connectivity: LTE router; UPS.

• POS: mobile terminals × 3; cash float; receipt policy.

• Stock: A-class SKUs, pre-picked totes; cycle counts every 2h.

• Safety: cones, lighting, security guard.

• Evidence: open/close photos; sales & variance log.

11) Sector Playbooks (Quick Hits)

Retail: prioritize refrigeration, mobile POS, curbside; shrink controls.
Manufacturing: spare parts for bottleneck equipment; toll manufacturing; quality checks post-repair.
Hospitality: habitability first (water/power), limited F&B, room block strategy, linen logistics.
Financial Services: ATM fueling & security; branch pop-ups; armored transport coordination.

12) Common Failure Modes—and How to Avoid Them

• Waiting for “perfect” repairs before selling. → Run MVO via pop-ups; capture revenue now.

• One-lane dependency. → Always maintain Option B (and a minimal Option C) during hurricane season.

• Paperwork lag. → Insurers/lenders pay slower without evidence; standardize photos/logs from Day 1.

• Fuel/Gen theft & outages. → Separate keys, chain tanks, daily meter photos, log hours.

• Contractor no-shows. → Primary + backup awards with start-by clauses; escalate on miss.

13) 30/60/90 Elevation Plan

30 Days:

• Lock dual-source contracts for top SKUs; size micro-fulfillment.

• Validate vendor scorecards; prune the laggards.

• Confirm alternate-port SOPs and customs fast-path.

60 Days:

• Approve hardening CAPEX: roofs, drainage, surge protection, satellite/LTE kits.

• Implement lane telemetry (GPS + simple ETA bot to customers).

• Add spare-parts min/max for bottleneck assets.

90 Days:

• Annual hurricane route rehearsal and repair drill (tabletop + field).

• Tie supply/facilities KPIs into Resilience Scorecard; budget recurring audits.

• Publish supplier Code of Resilience (evidence, H&S, start-by).

14) One-Page Checklists

14.1 T+0–72h Supply & Facilities

• Top-20 SKU/service list confirmed

• Alternate lanes selected; bookings placed

• Hubs & cross-dock configured; cold chain arranged

• Generators & LTE deployed; fuel plan live

• First-fix works started; evidence logging set up

14.2 Days 3–30 Stabilization

• Pop-ups/micro-fulfillment operating

• Repair SLAs on track; blockers escalated

• OTIF improving on rerouted lanes

• Re-opening checklists signed; status posted

• Claims dossier updated (photos, POs, invoices, logs)

Resilience is logistics plus speed plus proof. Reroute the critical few, stand up pop-ups, and make safe-to-serve sites your first wins. Run repairs as a program with SLAs and evidence, and publish re-opening decisions that customers and regulators can trust. Do this, and you’ll shorten downtime, keep customers, and strengthen your claims position—turning a regional shock into a competitive advantage.

Next Step!

Let’s restore—and rise—together.
Dawgen Global’s RISE-360™ team designs and runs Supply Chain & Facilities Restoration: alternate-route planning, pop-ups/micro-fulfillment, repair SLAs, re-opening governance, and evidence packs that accelerate insurance and financing.

Request a proposal: [email protected]
USA: 855-354-2447
Web: https://dawgen.global

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